Trust & safety
We take your safety very seriously
Getting into a stranger's car deserves more than fine words. Here, concretely, is everything that protects a Stopingo trip, before, during and after.
Four guarantees, on every trip
A code before you get in
The driver shows you a four-digit code, which you type in before getting in. Nobody can know it from a distance: that is your certainty that you are getting into the right car. And until the code is validated, nothing starts. Neither the trip nor the payment.
A trip tracked from start to finish
Every leg of the trip is recorded, even when you change cars along the way. And if you want, someone close to you can follow your position live, without having to install anything.
Profiles you can judge
Every profile shows its trips and the ratings received, and identity verification appears there once it has been done.
A price known in advance
The total amount is shown before you confirm, and it is exactly the amount that will be charged. No money talk at the roadside, and no surprise on arrival.
Before you even set off
You choose who you travel with
Whether you are a passenger or a driver, you set your preferences in advance: they then apply to every trip you take. People you have ruled out are simply never offered to you, so the question never arises at the car door.
- Preferences set once, valid for every one of your trips
- The other person’s profile always visible before you accept
- And turning down an offer penalises nobody
And what if something does not go to plan?
The driver does not turn up
Your request stays live: you carry on and the search picks up automatically. You are never stuck waiting for someone.
Something bothered you
Any trip can be reported in a few seconds, and every report is read by someone on our team, not just by an algorithm.
It is an emergency
During the trip, the safety screen gives you access to emergency services and your trusted contacts, in a single gesture.
As for your data (location, identity) it is used only to make the service work, and never sold. It is all set out in our privacy policy.
Questions about safety?
Write to us, we answer every message. And if you prefer, the FAQ already covers the essentials.
Write to us