Help
Something wrong? We are here.
Look for your answer below, and if you cannot find it, someone on our team handles every request.
How do I sign in?
With your phone number, your email address or your Google account. No password to remember. If none of these works for you any more, write to us: someone on our team will sort it out.
How do I switch between passenger and driver?
The same account carries both roles: you switch with one gesture from the app's home screen, at any time.
Can I delete my account?
Yes, Settings → Delete my account. Our data protection team handles the request (right to erasure, GDPR).
What do I do in an emergency?
Open the Safety centre: call emergency services, share your live location, and reach your trusted contacts.
How do I report a problem on a trip?
Open the trip in question and choose “Report”. Every report is read by someone on our team.
How do I export or erase my data?
Write to dpo@stopingo.com (or Settings → Delete my account for erasure). The full framework is in the privacy policy.
Where do I find my trips and receipts?
In the app's Trips tab. Open a trip to see its cost-sharing receipt.
How do I cancel a search in progress?
From the search screen, tap “Cancel search”. And if you do nothing, your request expires on its own anyway.
What is a relay?
A journey can combine walking and several drivers: you change cars along the way. That is how you get anywhere, even with no direct trip.
How does changing cars work?
At each handover, the app walks you to the next driver's route and gives you their code. Trust and cost sharing carry over from one leg to the next.
Price, safety, how it all works: the questions you ask yourself before trying have their own page : FAQ.
Did not find it?
Write to us. Someone on our team handles every request, and you get a tracking reference. In an emergency during a trip, open the app's Safety Centre.
Contact support